Photo Tech Frequently Asked Questions

Find answers to the most commonly asked questions right here.

1. Where are you located?

2. What are your store hours?

3. How do I submit my camera repair for estimate or service?

4. How long will my camera repair take?

5. How long is the warranty on my camera repair?

6. What does camera repair include?

7. How do I get an Estimate?

8. How do I pay for the camera repair?

9. Do you perform Sensor (CCD) cleaning?

10. Do you perform Digital Camera Repair?

11. What kind of repairs do you perform?

12. Shall I repair or replace my equipment?

13. Why choose Photo Tech over the manufacturer?

14. What manufacturers do you not service in-house?


1. Where are you located?

We are located at at 360 West 36th Street New York City, NY 10018

2. What are your store hours?

Monday to Thursday 8:00 A.M to 7:00 P.M
Fridays 8:00 A.M to 5:00 P.M
Closed on Saturdays & Sundays

 

NEW Store hours starting April 1st 2016:
Monday - Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM – 5:00 PM
Saturday - closed
Sunday - closed

3. How do I submit my camera repair for estimate or service?

Submitting your camera is simple. Come by our location.

  • Photo Tech : 360 West 36th Street, New York, NY, 10018 
  • Monday to Thursday 8:00 A.M to 7:00 P.M
    Fridays 8:00 A.M to 5:00 P.M
    Closed on Saturdays & Sundays

 

NEW Store hours starting April 1st 2016:
Monday - Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM – 5:00 PM
Saturday - closed
Sunday - closed

Messenger service within Manhattan is also available for a discounted rate , call to schedule a pick up @ 212-673-8400.
Ship your equipment to us using United States Parcel services, UPS, FEDEX.

4. How long will my camera repair take?

Photo Tech strives to provide our customers the fastest service available. Generally camera repairs are completed within 3-5 working days from authorization.

  • Professionals can request expedited service within 24-48 hours and Photo Tech will work diligently to fulfill all requests for a rush fee (please call us for exact amount.)

However parts can considerably delay repairs & seasonal volumes can extend turnaround time.
Photo Tech specializes in getting repairs completed for tourists and the sightseers' visiting New York City. We realize accidents happen or equipment stop working during short stays, so stop by our authorized service facility for a technician to evaluate quickly.

5. How long is the warranty on my camera repair?

Photo Tech offers a 1 year New Leaf Service agreement on all equipment unless otherwise stated.  Please see our policies for details.

6. What does camera repair include?

A camera repair from Photo Tech is a repair to "Manufacturers Specifications". Our customers throughout the world feel confident in our services, since we guarantee all of our full repairs.  All full repairs include a complete cleaning, Lubrication and Adjustment.

7. How do I get an Estimate?

You can use our preliminary quote system on this site, or you can submit your camera to our facilities, our staff will get an estimate back to you via Email, Postal Service or Text Message.

8. How do I pay for the camera repair?

All repairs require Credit Card information to proceed with repairs. If you prefer to pay by cash, a deposit of 50% is required to proceed with repairs. Checks are not accepted as payment for camera repairs.

Do you perform Sensor (CCD) cleaning?

Photo Tech is one of the only service facilities that has 3 full time technicians dedicated to sensor cleanings. We currently service over 20 units per day related to this type of maintenance.

10. Do you perform Digital Camera Repair?

Yes, Photo Tech services on over 80% of digital cameras in house.  Photo Tech is the #1 authorized service facility in New York, with factory trained technicians, and the correct tools and software for today's sophisticated digital adjustments.

11. What kind of repairs do you perform?

Photo Tech specializes in all major camera brands. From NIKON to ZEISS Hasselblad Lenses. We can replace broken LCD screens, repair lens error (E18) problems, and diagnose error 99 or "CHA" errors. Lens technicians can remove fungus on lenses and recalibrate optical alignment after impact damage.

Photo Tech is one of the few facilities that still have resources & parts for NIKON F, NIKON F2, NIKON FM, and PENTAX K1000.

12. Shall I repair or replace my equipment?

Repairs are usually due to mishap or accident and usually costs less than 1/3rd of purchasing new equipment. Servicing your equipment even at equivalent costs of a good used camera has a rigid advantage. Instead of equipment with unknown history, you will have serviced & warranted your own equipment. You will not have to learn new menus, install software, or reinvest in additional accessories.

13. Why choose Photo Tech over the manufacturer?

  • Fastest turn-around time combined with high quality
  • On-site tech trained by manufacturers to return your equipment to standards
  • All full repairs guaranteed for 1 year (some manufacturers only provide 90 days)

14. What manufacturers do you not service in-house?

Manufacturers that we do not service in house, due to limited parts availability and age:

  • Mamiya
  • Rolleiflex
  • Leica
  • Ricoh
  • Tokina
  • Voigtlander
  • Yashica
  • Leinhoff
  • Contax
  • Kiron
  • Quantaray
  • Phoenix
  • Vivitar
  • Kodak
  • Konica